Hey!
Yesterday i asked a in-game GM if it was possible to change my real id name.
They answered with a account suspend. And wanted my to send them a scanned photo of my passport. Here comes the problem: My real id name was my fathers nickname. And now you maybe think, Why your dads nickname. Well when i did my account it came questions about parental control and such, and after that name and last name. So... i entered my fathers nickname and cant prove im the right owner. Any ideas ? I did told them to check
which ip-adresses my accout has been logged in on. But have't got any answers yet.
Im so mad because i loose my account on doind nothing. Wouldn't be this mad if i had done something wrong.
I would be really glad for answers.
Have a good day!
Anton. Ps this is my old account
This is why you are required to provide accurate and true information when setting up your account, just for situations like this.
What I suggest is that you reply to their email / webticket and attach your fathers ID along with your original CD Key and your identification and explain exactly as you have done here in this thread. Perhaps even provide them a link to this thread. Accounts & Payment Support contact details are below.
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Your IP address may well show you logging on to it, it still does not prove the account is yours. Also, most ISP's provide dynamic IP addresses which means it changes often. They need to prove you are the owner of the account, not the user of it. |
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Shammoz answered this perfectly. Basically you will need to contact our account and payment support team and provide some proof of ownership. If the account is registered to your father then you will need to provide a copy of his ID as well.
Personally, my recommendation is that you call us. Discussing this over the phone will expedite the matter and make it much easier for us to help you. :) Account and Payment Support https://eu.battle.net/support/en/article/account-and-payment-support [Guide] How to call Blizzard http://eu.battle.net/wow/en/forum/topic/900641450 |
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off topic question to shammoz: To be honest, MVP posts did not normally get highlighted on the blue tracker so I was just as surprised as you. Apparently its a new addition to the blue tracker..I can only think it is connected with my Diablo 3 beta character from the D3 forum. Kinda scary.... Edit: All of a sudden... I am a spacegoat on the blue tracker again! Phew! |
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It seems to have fixed for him now, as far as I can see. |