So, recently, I was hacked. I signed into my Wow account, and, there was my character stripped of all his clothing standing in his briefs. So, naturally, I did the first thing that came to my mind and swore like an Osborne for a few minutes. After calming down a bit, I logged in and immediately went to the support button. Apparently, being hacked is quite common, and Blizzard has a step-by-step guide in how to get all your stuff back and resecure your account (change password, get authenticator, and such). Hurray! I was worried, since I had a ton of high level characters spread over three servers. I have played WoW for a long time. So, after half a day or so, I logged back into my account and found that all my gold and items for each character had been sent to me via mail. Awesome! I did not mind the fact that it took forever (really about an hour and a half) to go through every character and resort everything. I was grateful for getting my stuff back.
But, here's the kicker! Blizzard's final act was to send me a letter in the mailbox reminding me that I have only a certain number of account restorations, and, if I exceed that number of restorations, then tough luck! I mean, what the heck is that about? It's not like I wanted my account to be hacked, and I certainly did not go around telling anyone my account name or password despite the almost daily bombardment of "official" Blizzard messages inside and outside the game. The more I thought about that message, the madder i became. For example, imagine if you were in a museum, after paying the ticket to enter, minding your own business just observing the art in a blissful, contemplative state when an obviously derranged man comes running up to you, stabs you in the stomach, and runs away all the while laughing maniacally. The museum management quickly rushes over and, magically, heals your wound, fixes your clothing, and cleans up the pool of blood covering the floor. Gratefully, you thank the management for their help ignoring the fact that it was their responsibility to ensure the safety of their customers in the first place and the fact that that man should never have been allowed in the museum in the first place. As you turn around to resume your observation of various masterpieces, one of the museum managers taps you on the shoulder gaining your attention and says, "Please enjoy the rest of your visit, but remember, if another random act of violence leaves you dying on the floor in our museum, your on your own, pal." How cold is that? Blizzard, you really need to work on your customer relation skills! So, now I have to be paranoid about how many times I get hacked while playing WoW! Bravo, Blizzard, bravo!
wysłany:
|
|
wysłany:
Please understand, Lightborne, we are happy to help in nearly every case but that statement was simply to remind you that restorations, of any kind, are simply not guaranteed. We will do what we can but we can not state with absolute certainty that we will be able to restore an item/character, etc... regardless of the cause.
I'm sorry, Lightborne, but the two situations are entirely unrelated. I won't speak for the hypothetical museum, that is between you and your hypothetical lawyer and magical healers. If you were hypothetically were injured again you'd want to take it up with them. You aren't entering our building, you are accessing our servers/realms from a system outside of our own. A system that we have no direct control over. You are responsible for the security on your computer and account. Though we have and continue to take what steps we can to help protect our playerbase we are limited by what we can do. We simply cannot stand behind you and ensure that you are exercising safe browsing habits nor can we actively check your system for possible malicious/keylogging programs. We are also unable to control to whom you may give out your account and password information. Only you can do that. It seems that this is more of a case where a disclaimer was taken entirely out of context. Technically speaking we are under no obligation to provide any restorations be they caused by a player error or compromise, we do so because we are gamers too. We understand the amount of work that goes into a character and an account and that we very much want to help when we can. We also ask that you take responsibly for what you have control over, to have some care in your dealings with the choices you make in-game and with your computer security. |
|
wysłany:
I don't agree. No one deserves to be robbed, to have what someone has worked on to be taken away. You are welcome to your opinion but it is a sad one to have. |
