So, recently, I was hacked. I signed into my Wow account, and, there was my character stripped of all his clothing standing in his briefs. So, naturally, I did the first thing that came to my mind and swore like an Osborne for a few minutes. After calming down a bit, I logged in and immediately went to the support button. Apparently, being hacked is quite common, and Blizzard has a step-by-step guide in how to get all your stuff back and resecure your account (change password, get authenticator, and such). Hurray! I was worried, since I had a ton of high level characters spread over three servers. I have played WoW for a long time. So, after half a day or so, I logged back into my account and found that all my gold and items for each character had been sent to me via mail. Awesome! I did not mind the fact that it took forever (really about an hour and a half) to go through every character and resort everything. I was grateful for getting my stuff back.
But, here's the kicker! Blizzard's final act was to send me a letter in the mailbox reminding me that I have only a certain number of account restorations, and, if I exceed that number of restorations, then tough luck! I mean, what the heck is that about? It's not like I wanted my account to be hacked, and I certainly did not go around telling anyone my account name or password despite the almost daily bombardment of "official" Blizzard messages inside and outside the game. The more I thought about that message, the madder i became. For example, imagine if you were in a museum, after paying the ticket to enter, minding your own business just observing the art in a blissful, contemplative state when an obviously derranged man comes running up to you, stabs you in the stomach, and runs away all the while laughing maniacally. The museum management quickly rushes over and, magically, heals your wound, fixes your clothing, and cleans up the pool of blood covering the floor. Gratefully, you thank the management for their help ignoring the fact that it was their responsibility to ensure the safety of their customers in the first place and the fact that that man should never have been allowed in the museum in the first place. As you turn around to resume your observation of various masterpieces, one of the museum managers taps you on the shoulder gaining your attention and says, "Please enjoy the rest of your visit, but remember, if another random act of violence leaves you dying on the floor in our museum, your on your own, pal." How cold is that? Blizzard, you really need to work on your customer relation skills! So, now I have to be paranoid about how many times I get hacked while playing WoW! Bravo, Blizzard, bravo!