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Greetings Yfantis and Plazmaa,
If you’re experiencing the same issue, either in terms of the double PTR accounts only or in terms of that in conjunction with a legitimate Beta invitation, I’d urge you to post in the topic I’ve linked above, just as I advised Galerius. Genuine MoP Beta invite, but no "MoP" on battle.net acc http://eu.battle.net/wow/en/forum/topic/3553415461 I’m going to lock this thread now, simply to avoid there being multiple different topics ongoing at the same time about the same issue (which could potentially lead me to miss important comments or information), but please do take a moment to both read and pop a quick post into the main thread for this issue. Thanks in advance. :) |
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Greetings Galerius,
I’m sorry to say that I fear you may have potentially mistaken the meaning behind the advice you were given, as we’re actually effectively the same department as the representatives you may have spoken to via web ticket or phone. This means that, unfortunately, it’s not possible for us to remove any PTR accounts from your Battle.net account. Incidentally, however, it sounds like you may be experiencing a similar issue (at least in terms of multiple Cataclysm PTRs) as a number of other players, and that particular case has been forwarded to our technical teams in the US for further investigation. You’re very welcome to keep an eye on the main thread for any updates as we receive them. :) Genuine MoP Beta invite, but no "MoP" on battle.net acc http://eu.battle.net/wow/en/forum/topic/3553415461 Please bear in mind, however, that most of the players in that thread have already been sent, by us, legitimate Beta invitation mails, so there’s still a possibility that your own set of circumstances may be a little different. Edit: I’ve just had it brought to my attention that you seem to have also been in touch with our Community team about the situation, and that they’ve already passed your details along for investigation. I obviously won’t now do the same, in order to avoid any potential confusion or conflicting work being done, but I can at least confirm that the information concerning your account has been sent over to the US. :) |
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Greetings Palladude,
Please let me start by apologising profusely for the incorrect response you received. You may not remember the exact chat lines you had in your original ticket, but it’s extremely unfortunate that, just prior to the offending language incident, someone had made a comment about the Mists of Pandaria Beta. This seems to have sadly meant that your ticket was accidentally ‘caught’ in a filter intended to help us group similar issues together, and therefore prompted the regrettably unrelated response you’ve pasted here. While these sort of measures are necessary at the moment, and I’m afraid that goes for any and all Beta related queries submitted in-game (as customer support actually doesn’t have the information being requested in the majority of these tickets), it certainly wasn’t intentional for an inappropriate language report such as your own to be sent such a reply. I’m very pleased to see that you’ve opened another ticket about the original issue, however, and would also encourage you to send an email to the [email protected] address mentioned above should you wish to provide your feedback directly to our Senior management team. Best of luck for a speedy and satisfactory response to your current petition. :) |
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As a final post in this topic, I’m afraid the above is really not something I can agree with. If your friend submits a ticket and a representative deems it not possible to assist, I would strongly advise against creating any additional requests.
Our support staff have a fairly comprehensive set of policies to follow when it comes to restoration requests, and the time limits within which it’s possible to help, so I’m sorry to say that to all intents and purposes if it’s a ‘no’ then it will stay that way. |
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Good evening Zautzo,
Leaving aside some of the less constructive comments from this thread, if the situation genuinely did unfold as you describe it, and your friend is now willing to request a removal of his riding skill so that he’d be able to give you your gold back, it’s important that he submits a ticket to our in-game support team as soon as possible. Unfortunately I certainly cannot guarantee whether it’ll be possible for us to assist him (and please take note that it would need to be him making the request, and not you yourself), but it’s very important that such tickets are created within as short a time as possible from the actual incident occurring, in order to maximise the chances we’ll be able to help. Best of luck, either with your friend’s help petition or with coming to an agreement with him on a methods or means to perhaps pay you back the gold over time. :) |
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Greetings Beloresin,
I’m afraid to say that your feedback on the game design is sadly misplaced in this particular forum – we’re unfortunately not able to pass on thoughts or comments about game mechanics to our development team, and those would be far better placed directly within the relevant class forum (so that our Community team can read them and pass on any feedback as appropriate). I’d like to ask you, therefore, to please refrain from using this thread (which was originally created for the purpose of reporting a potential bug) for such posts. |
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Greetings Anhataway,
Thanks for taking the time to make this post, and to submit this report, but could I possibly ask you a few additional questions before we’re able to forward the report on to our QA team for investigation? Now, I’ve just tested this in-game myself, and the Sacrifice shield worked perfectly for me. This means that potentially the situation you experienced was specific to the mobs you were fighting at the time, or even specific to the set of circumstances. If you could therefore please return and provide us with some detailed steps as to how this originally occurred, we’ll then hopefully be able to reproduce the issue. :) |
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Greetings Synamon,
While I’m afraid we’re not really able to provide an answer as to why those two particular Tailoring patterns require a differing amount of crafting materials, I’ve been looking into the situation and it seems we’ve had another similar report about this and it’s been forwarded on to our QA team for further investigation (and to be checked in order to see whether this may be intended or not). I shall therefore add your own comments to the ‘open’ case, so to speak, and hopefully they’ll be able to look into the matter at some point in the near future. :) |
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Greetings Anadriend,
Assuming the incident in question didn’t result in a permanent account closure, which I certainly would hope not (based on your description), your girlfriend should hopefully have also received an email to her registered Battle.net account email address, explaining the reasons for the suspension (and how to appeal, should she wish, and should the length of the suspension be long enough to merit it). As hinted by the others in this thread, I’m afraid that’s not really something that you yourself would be able to assist with, as we’re very limited in the information or action we can take when it concerns another person’s account, but if she does still have any concerns then she’s welcome to email our [email protected] address. Best of luck. :) |
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Greetings Titaníca,
I’m sorry to hear that you feel the number of players making use of third-party programs to automate gameplay in battlegrounds is on the rise, but please allow me to assure you that this is a matter we take very seriously, and we’re continually working to combat this type of practice in more ways than one. Unfortunately, it’s not really possible for us to go into any level of detail regarding precisely how our countermeasures operate nor explain our investigation procedures, as I’m sure you can understand – increased public information of this kind would likely be of more assistance to those using or making this type of software, than to concerned players wondering if their reports have sufficient effect. Let me state, however, that we do very much appreciate the time taken by anyone making an in-game petition to report this type of behaviour to us, and our support teams will always investigate and take any appropriate action in accordance with our policies in this regard. :) |
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Greetings Minijî,
I’m sorry to hear that you weren’t aware of this particular change to the way battleground queues function – it has indeed been a part of the game for quite some time now, in fact longer than the pooling of all Battlegroups and the splitting of the different brackets into smaller sizes, but you would be correct in stating that there is no explicit confirmation of this fact within the game at the time of locking XP. While I can understand that this may well have changed your original plans, I would like to hesitantly counter with the information that non-XP locked battlegrounds also experience queues of a minute or two, so if you are noticing queues of 1-5 minutes as you state then I don’t believe this would necessarily be wildly different to players without their XP gains disabled in this way. As the others in this thread have suggested, if you believe there should be a more obvious explanation placed in-game of how the battleground queues work, you are very welcome to post your thoughts (and also the experiences you’ve detailed here, if you wish) into our Battlegrounds and World PvP Forum (http://eu.battle.net/wow/en/forum/874705/), as this would be the most appropriate place to post feedback about elements of the game design or developmental decisions. As for ourselves, being customer support, we can only do our best to ensure that such changes (specifically those concerning support related issues) are communicated as widely as possible at the time of implementation, which I hopefully believe we were able to do back when this change was made. Unfortunately we cannot, however, offer refunds for in-game purchases made in error, and especially not those that don’t have a specific monetary vendor value (which the Mechano-Hog/Mekgineer's Chopper does not). I do, however, hope that since this item isn’t level specific or invalid at your current (or any future) level, you’ll be able to continue using it whatever you decide to do with your character. :) |
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Greetings Minijî,
I’m sorry to hear that you weren’t aware of this particular change to the way battleground queues function – it has indeed been a part of the game for quite some time now, in fact longer than the pooling of all Battlegroups and the splitting of the different brackets into smaller sizes, but you would be correct in stating that there is no explicit confirmation of this fact within the game at the time of locking XP. While I can understand that this may well have changed your original plans, I would like to hesitantly counter with the information that non-XP locked battlegrounds also experience queues of a minute or two, so if you are noticing queues of 1-5 minutes as you state then I don’t believe this would necessarily be wildly different to players without their XP gains disabled in this way. As the others in this thread have suggested, if you believe there should be a more obvious explanation placed in-game of how the battleground queues work, you are very welcome to post your thoughts (and also the experiences you’ve detailed here, if you wish) into our Battlegrounds and World PvP Forum (http://eu.battle.net/wow/en/forum/874705/), as this would be the most appropriate place to post feedback about elements of the game design or developmental decisions. As for ourselves, being customer support, we can only do our best to ensure that such changes (specifically those concerning support related issues) are communicated as widely as possible at the time of implementation, which I hopefully believe we were able to do back when this change was made. Unfortunately we cannot, however, offer refunds for in-game purchases made in error, and especially not those that don’t have a specific monetary vendor value (which the Mechano-Hog/Mekgineer's Chopper does not). I do, however, hope that since this item isn’t level specific or invalid at your current (or any future) level, you’ll be able to continue using it whatever you decide to do with your character. :) |
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*waves*
Welcome! :) |
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Greetings Velastrasza,
I’m truly sorry to hear about the situation you describe, and it is regrettable that our policies don’t allow us to intervene in a case such as this. I note that you’ve already spoken to a member of our Senior management team in-game, and I hope that has been of some benefit. Please allow me to offer my best wishes for your new guild, including a hope that you don’t end up with this type of person as a member or officer in the future. As a final note, if you ever need to pass guild leadership between characters again in the future, you can actually do so using the in-game command; /gleader <Name> This will even work to promote offline characters, thus allowing the movement of leadership between one’s own characters. |
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Hello Holyhowl,
If you have thoughts or feedback about current game design decisions then please don’t hesitate to post them onto the most appropriate forum – this allows our Community team to read through and pass on any comments as appropriate. :) Greetings Deathtoemall, I’m sorry to hear of your dissatisfaction in this matter, but I would urge you that if your account has been compromised during your absence then you should definitely submit an in-game help petition so that our support team can investigate the situation and hopefully restore some of your losses – as long as the compromise hasn’t taken place too long ago, we will always attempt to return an account to its original state in as much as we’re able. You should probably also take some time to read through the two following topics; one is specifically designed for players that may have had their accounts compromised, or hacked, and explains the restoration process and why account security is so important, and the other is an excellent guide written by one of our MVPs on how to ensure your system is clean of any malicious software (to prevent further compromise in the future). ►► Account Hacked/Stolen? CLICK HERE! ◄◄ (Cont. #2) http://eu.battle.net/wow/en/forum/topic/2226268467 [Guide] How to SCAN and SECURE your PC - Part II http://eu.battle.net/wow/en/forum/topic/1820913657 With regards to what you describe having happened more recently, I’ve had a look at your account and it appears that our automated security systems temporarily locked it due to some suspicious activity or some potentially malicious attempts to access your account. Now, this could obviously be a false alarm, but these systems certainly aren’t designed to annoy you or cause you to leave the game – they’re in place to try and protect you from further compromise, so hopefully merely having to change your password to regain access to the account again won’t have been too great an inconvenience. I do hope that you won’t experience any further inconvenience of this kind, anyhow. :) |
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Greetings Babalik,
Although I can guarantee you that it won’t have been the request to be quick that caused a member of our support team to come to your aid so speedily, it’s great to hear that we were able to help you out in such a timely fashion. :) Don’t forget that it’s nearly always the best idea to make an in-game petition if your character is stuck and the built-in options to unstick you have proved unsuccessful. |
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Good evening Schooka,
I’m not sure if you’ve yet had a chance to return to this thread to see the responses, but I do hope you have and that they’ve helped set your mind at rest. To provide some additional official confirmation for you, it’s an almost certainty that the whisper you received was a fake – real Blizzard employees will never ask you to visit a website to verify your account! Hopefully you haven’t remembered the name of the site, or managed to accidentally give away your details in this way, but please do take some time to read through the great guide Gontier links nonetheless. :) |
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Greetings Danijal,
I notice that you seem to have been able to speak directly to a member of our in-game team yesterday, so hopefully the representative you spoke to was able to help clarify the situation for you, as well as explaining why this regrettably isn’t something we assist with (in terms of recovery). My sympathies for the loss of your gold, but please try to use this as a learning experience to make sure that you don’t find yourself so unwittingly scammed again in the future. If you’re at all interested in reading up about our scam policy, and the philosophy behind it, please take a look at our Policy Spotlight on the subject; Policy Spotlight - Scams http://eu.battle.net/wow/en/forum/topic/900711104 You still can, and should, report the offending player to us, however, as their actions have also been against the game Terms of Use, and we’ll still be able to investigate that side of the incident and ensure that the appropriate action is taken. |
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Lokbrog, you should indeed find you’re able to submit more than one help request at a time using the new system, although obviously if the issues are related or all within the same general category (i.e. account/payment related issues, or in-game issues) then there’s no need to split them out. :)
Korette, I’m sorry to say that you may regrettably be mistaking direct customer support for information related to game development, as these are taken care of by entirely separate teams and departments. I can appreciate that you’d like an official response to your topic, but please don’t assume that not having received one thus far means that your thread hasn’t been read. There’s an excellent post made by one of the members of our US Community team that may be able to explain further how the feedback system on the forums work (http://us.battle.net/wow/en/forum/topic/2016274470#17), so please do have a read through if you’re interested. :) |
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Good afternoon Lokbrog,
If you’re referring to the automated email notifications when your ticket status changes then yes, you’re in luck! :) First log directly into your Battle.net Account Management page; https://eu.battle.net/account/management/ Then select ‘Communication Preferences’ from the ‘Settings’ dropdown menu, and right at the bottom of the list should be an option named ‘Support ticket status updates from Blizzard Customer Support’ (which is on, by default). Un-checking this box should hopefully stop the email spam, but please be aware that this could potentially make things more complex if your account was ever compromised in the future. |
