Omrakos

Athiellis,

Let's get the game back to the default settings in order to see if it's an addon causing this performance issue. You can do that temporarily and not lose any customization you've done.

With the game closed please rename your WTF folder to WTF.bak and INTERFACE
folder to INTERFACE.bak. Delete the Cache folder entirely. These hold setting info and temporary cache files that will be recreated by the game the next time you launch. Renaming them allows you to rename them back later if this step doesn't resolve anything.

NOTE: Please also make sure to remove any and all addon auto-installers or auto-updaters you may have, as those can automatically reinstall addons for you, possibly causing further issues.

Now start the game up again and see if the issue is still there. If it is, none of this helped and you can put it back like it was by exiting, deleting the newly created WTF and Interface folders, and renaming the .bak ones back to their original names.

But if the issue is fixed, it means it was a setting or addon most likely.

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Arabelyn,

A 132 error by itself doesn't tell us much. Think of it as a "check engine" light coming on in a car. It's an indication something's wrong but more information is needed to determine what that is.

Please post the most recent crash.txt file located in your World of Warcraft\Errors folder.

It might also help if we could see your dxdiag info as well. You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

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I'm available Monday - Friday, 12 pm - 8 pm Pacific Time

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Please provide feedback! - https://www.surveymonkey.com/s/Omrakos

Moving this thread over to General Discussion as it's not really a Tech Support issue that can be addressed here in the Tech Support forum. Any suggestions as to how the survey system could be improved are welcome in that forum (General Discussion).

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Support Information Administrator

Addyison,

The only solution is certainly not to move, nor did I ever suggest that. It's to meet the published minimum requirements.

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Support Information Administrator

Veres ,

When did they last attempt logging in? The survey was turned off earlier today.

It's going to keep happening I'm afraid, when ever the survey is run. Should your friend wish to continue playing, they really ought to do whatever it takes to update to the minimum required to play, which includes a broadband connection.

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Support Information Administrator

Axtrise,

The other posters here bring up some good points and tips. You might also try moving your laptop next to the wireless router and see if the latency changes.

You can also get a third party program used to measure wireless activity and see if there are any other wireless networks in your area using the same or a nearby channel #. Changing your network to an unused channel can improve performance and limit interference if it exists from other networks.

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Support Information Administrator
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Nkiller,

This crash log is from a long time ago (Nov 29, 2010) using an old game client.

Could you please start your own thread describing the problem you're having and post the most recent crash.txt file if it's associated to your problem?

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Support Information Administrator
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Tydonn,

We'll need to see the latest crash log associated with the crash you're getting. It should be the latest crash.txt file in your World of Warcraft\Errors folder.

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Support Information Administrator
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Stacylynn,

This looks like an issue we see a lot on ATI video cards. If you use one, try the following:

1. Right click on your desktop, open up Catalyst Control Center.
2. If you do not have Advanced options to begin with, make that happen.
3. In the upper right hand corner of the window, go to Options. (newer versions of CCC will have a Preferences selection instead)
4. Go down to Preferences. (skip if you're already there)
5. Select Restore Factory Defaults.
6. Try playing the game again using your usual settings.

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Support Information Administrator
I'm available in this forum Tue-Sat 11am-3pm, 4pm-8pm (Pacific)