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Easyko ,
Please read through the Forum Guidelines and Information sticky post we have above. http://us.battle.net/wow/en/forum/topic/932784178 "Please post a subject title that provides a clear indication of the problem you are experiencing. Posting something like "Major problem!! Look inside" does not communicate anything about the issue you are facing." Either create a new thread or edit the title of this one. then please describe the actual problem you're experiencing. Simply saying "something isn't working" isn't enough for us to offer any meaningful help. ____________________________________________________________________ Support Information Administrator I'm available in this forum Tue-Sat 11am-3pm, 4pm-8pm "When you play the Game of Thrones, you win or you die. There is no middle ground." |
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Chernobull ,
The messaging is for the retail client, there is no repair utility for the PTR. If you have an issue with it not running, reinstalling is really about all we can suggest in here. You'd be better served in the PTR Discussion or PTR Bug Report forums. http://us.battle.net/wow/en/forum/1181024/ http://us.battle.net/wow/en/forum/2359401/ ____________________________________________________________ Account and Technical Services Tue-Sat 11am-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "If you think you know everything, you can't learn anything." |
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Painsquire ,
For me, it was the little gaps in the textures down on the ground below in front of his mounted char. That's a sign the OP had a 16 bit setting for the color bits or depth. I just had him reset it back to 24 bit with the commands I provided. ____________________________________________________________ Account and Technical Services Tue-Sat 11am-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "If you think you know everything, you can't learn anything." |
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Badknight ,
Type the following three lines into chat while in-game. Hit enter after each one, then see if the problem is still there. /console gxcolorbits 24 /console gxdepthbits 24 /console gxrestart ____________________________________________________________ Account and Technical Services Tue-Sat 11am-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "If you think you know everything, you can't learn anything." |
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Tiyo,
If it never goes away no matter what's on the screen, I'd also say it's probably the monitor. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Valar Morghulis.....Valar Dohaeris" |
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Ceders,
Restart the launcher, maybe a couple of times if once doesn't do it. It should go back to normal. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Valar Morghulis.....Valar Dohaeris" |
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Othuura,
Sounds like a known issue with the launcher mis-reporting a download in progress. Try restarting the launcher and it ought to go back to normal. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Valar Morghulis.....Valar Dohaeris" |
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Apopthis,
It may be an issue with overheating. Download and run HWMonitor from http://www.cpuid.com/downloads/hwmonitor/1.18-setup.exe Now start the game and let it run several minutes. Then exit or alt-tab out and look at the monitor program. See what the highest temperature is that the gpu reached. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Valar Morghulis.....Valar Dohaeris" |
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Skyrange ,
That's just a folder on the original cds, it doesn't mean it's seeing it as a Mac disc. If you look at each cd, one will have an installer.exe file on it. That's the one you'd start with. Since you're posting from a level 85 character, I'll assume you already have Cataclysm, and if so, you should use that dvd instead of the old original ones. It will install the entire game up to 4.0.1 afterwhich connecting will get you the rest of the patches. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Valar Morghulis.....Valar Dohaeris" |
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Lewna,
There's a sticky post above for this issue with an easy solution. http://us.battle.net/wow/en/forum/topic/2456906164 ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Valar Morghulis.....Valar Dohaeris" |
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Vladimir ,
No, it does not store an encrypted value for the authenticator key. A registry entry is there though to hold the game's installed folder. It will just be recreated if you delete the registry key. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Valar Morghulis.....Valar Dohaeris" |
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Balistain ,
Please open up Internet Explorer even if it's not the main browser you use, click on "Tools" then "Internet Options". Now go to the "Connections" tab and click on the button that says "LAN settings". Make sure that "Automatically detect settings" is checked, and that you are not using a proxy server and then click "OK." Try running the launcher again and see if that solves the issue. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Valar Morghulis.....Valar Dohaeris" |
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Teloraelin ,
The file you edit is your config.wtf file. We routinely have people make changes to that file while troubleshooting. It isn't a game file, it's just a text file holding settings. You won't have any policy issues editing it. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "A Lannister always pays his debts." |
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Autonomy ,
It does indeed sound like it's overheating. Download and run HWMonitor from http://www.cpuid.com/downloads/hwmonitor/1.16-setup.exe Now start the game and let it run several minutes. Then exit or alt-tab out and look at the monitor program. See what the highest temperature is that the gpu and cpu reached. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "A Lannister always pays his debts." |
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Pixsi ,
Look in the BIOS for a setting to disable the pre-programmed functions. Or it may be an app the notebook runs when it starts that does it. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Winter is coming....." |
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Stasia ,
Contact a GM and request your character be moved. Use the word "STUCK" in your ticket description along with the character info/location. You can reach them by following the steps below: - Start the game and log into the affected character. If you cannot log into your character, try creating a new character (preferably on the same realm) and log into that one instead. - In the game, click the red question mark (?) icon at the bottom of the screen to open the Help menu. - With the Help menu open, you can select one of several options at the bottom of the Help menu: "Talk to a GM," "Report Issue," and select the option that best applies to your issue. - Select the "Open a Ticket" option. - Enter as much information as possible about the problem, and then click the "Submit" key to submit the ticket. Once you have submitted the information, you will see a notification appear in the top right section of your screen that you have an open ticket. A GM will be in contact with you as soon as they are able, to help you resolve the issue. Wait times can vary depending upon the time of day and the amount of pages in the queue, but they will work to get to you as quickly as possible. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Winter is coming....." |
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Reptilia ,
That's overheating severely. I'd suggest you unplug the computer, open it up, and using a can of compressed air, clean out the video card's fan and heatsink assembly. That's often all it takes to restore proper cooling to it. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Winter is coming....." |
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Reptilia ,
The GPU temps will tell us the most. Also include the make and model video card you're using. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "Winter is coming....." |
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One thing that can cause this sort of thing is an overlay program called Gamer OSD made by Asus. If you have this installed, it needs to be uninstalled.
____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "And I find it kind of funny, I find it kind of sad, the dreams in which I'm dying are the best I've ever had...." |
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Doulmagus ,
Let's get the game back to the default settings. You can do that temporarily and not lose any customization you've done. With the game closed please rename your WTF folder to WTF.bak and INTERFACE folder to INTERFACE.bak. Delete the Cache folder entirely. These hold setting info and temporary cache files that will be recreated by the game the next time you launch. Renaming them allows you to rename them back later if this step doesn't resolve anything. NOTE: Please also make sure to remove any and all addon auto-installers or auto-updaters you may have, as those can automatically reinstall addons for you, possibly causing further issues. Now start the game up again, agree to the TOU and set your resolution. See if the issue is still there. If it is, none of this helped and you can put it back like it was by exiting, deleting the newly created WTF and Interface folders, and renaming the .bak ones back to their original names. But if the issue is fixed, it means it was a setting or addon most likely. It may also be an issue with overheating. Download and run HWMonitor from http://www.cpuid.com/downloads/hwmonitor/1.16-setup.exe Now start the game and let it run several minutes. Then exit or alt-tab out and look at the monitor program. See what the highest temperature is that the gpu reached. ____________________________________________________________ Account and Technical Services Mon-Fri 12pm-8pm Feel free to rate my services at the following link: https://www.surveymk.com/s/T8S7BX2 "And I find it kind of funny, I find it kind of sad, the dreams in which I'm dying are the best I've ever had...." |
