You stink! Twitter sucks and facebook sucks.. Why use those and register it's just so much waste of time.. Why not stay on the forums like a real company instead of re-directing people to another website that they don't wanna do?? Twitter sucks! Stay on the forums.. Downvote me thanks I could use the dislikes
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I'm not sure why this point of contention always comes up. People drastically embellish this as though we have an either/or choice between social media and our forums. It's not either/or. It's about reaching people through as many channels as possible. In terms of service announcements, it's also a lot easier and more direct in our messaging to tell people to check @BlizzardCS, than provide a URL for our Service Status forum, which in places like the game client breaking news section won't show as a hyperlink. Edit to add: Note also that we often refer people to @BlizzardCS when our website is in maintenance mode, so hopefully the reason for doing that instead of linking you to a forum on our website is obvious. We're not asking you to join a cult when we suggest that you simply look at https://twitter.com/BlizzardCS. There are updates there on service, and if you'd like to read them you don't need to join Twitter for that. To learn more about this post follow me on Twitter @CM_Zarhym... |
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Also posted on the Realm Status forum.
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For the record, that was a bug with our forums that caused the hyperlink to incorporate the period at the end of the sentence, not an issue with Twitter. |
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The tambourine is working as intended. |
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For the most part the forums are used and operated solely by the CM & CS teams. We've had a couple devs post on the forums in the past and several of them still do on PTR/Beta forums, but otherwise historically devs largely had no direct online communication with players. That is, until Twitter became more of a thing. Now employees have a little more flexibility to create personal, unofficial accounts through which they can communicate with the public. This has objectively increased our level of online communication with the public in recent years, not the other way around. If you want official WoW information from Blizzard, that's what this website is for. That's what @Warcraft and @BlizzardCS are for. If you want to get info more directly from individuals within the company, it's up to you to decide whether it's worth following those individuals on social media. Our goal remains to release pertinent info we think all of our players should know through our official channels, and not on personal, individual channels.
I know you're asking for more, but if you want to see a single feed of tweets from individuals on the Warcraft team you can check this list: https://twitter.com/CM_Zarhym/lists/world-of-warcraft-team. |
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It's not that simple. Not everyone working here who is capable of creating a social media account is considered an official Blizzard spokesperson. If you follow a Blizzard employee on Twitter you may get updates about their work that you consider relevant to your interests as a gamer, but you may also get info on what their favorite beer is, or what they had for dinner on a Saturday night. Employees shouldn't feel discouraged from engaging with the community, and being open about who they are and where they work. That said, one of our goals is to better educate employees on what kinds of info they shouldn't be sharing on personal feeds. If it's important and/or new information that we think needs to be communicated to the playerbase at-large, we want to share that through official channels. |
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(Also the in-game and in-Battle.net desktop app Breaking News were updated with a new time before the tweet went out.) |
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That is true regardless of the communication platform. What you describe isn't a symptom isolated to Twitter. We're virtually never communicating to, or hearing from, everyone. That's why we use a multitude of communication mediums and other methods to reach our audience and gather feedback. |
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It depends on what info you find relevant. That's going to be different for each individual in the community, of which there are quite a few.
No. Personal feeds are not official company channels. |
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Have you checked Twitter? Ugh... I know! I'm sorry! My post is so insulting. |
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I hear ya and I've had that concern myself as an employee. But the company approach to this topic isn't as cynical as you've implied in your posts in this thread. It's really about trying to come up with common sense solutions and policies for emergent technologies and communications platforms, so employees feel educated on proper usage. |
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I post when I can, and as a counterargument to the cynics, look for a forum thread with a known issue to post in first before posting it to Twitter. Forum posts outside of immediate Q&A on patch note/game functionality inevitably tends to deteriorate into a logical fallacy of there's a bigger problem that exists or why did I respond to X when there's another thread Y with 101 questions that I don't have answers for. |
