Live Chat Thursday: WoW Customer Support

This Thursday we’ll be holding our first-ever CoveritLive chat featuring a panel of some of our most veteran customer support representatives. This is your chance to seek clarification on support policies and procedures, understand the philosophies that shape how we assist players, as well as meet a few of the folks behind those <GM> tags!

While this chat will be focused on customer support for World of Warcraft, our panelists will be equipped to field some questions about Diablo III and StarCraft II support policies as well.

When: 5:00 p.m.–6:00 p.m. PST Thursday, December 13

Host: Community Manager Zarhym

Panelists:

• CS Forum Representative Vrakthris
• WoW Game Support Manager Marcus Maczynski
• SC2 Game Support Manager Angelo Concepcion
• D3 Game Support Manager Andreas Unger
• Senior CS Information Specialist Charles Areson
• CS Social Media Manager Antonio Achucarro

Related Resources:

• Customer Support Knowledge Center
• CS Social Media Channels
  • Blizzard YouTube Tutorials
  • NA Blizzard CS Twitter
  • NA WoW CS Forum
  • Blizzard CS Facebook

Format:

The CoveritLive event will be hosted on our front page as a moderated chat, meaning questions and comments from participants won’t be viewable to the public unless selected by us. Be sure to request an email reminder below so you’ll be alerted before it begins. You’ll be able to log in using Facebook or Twitter credentials, or you can create a temporary username within the CoveritLive client, once the event is live.

It'll be at 11am here in Australia, so I'll be at work unfortunately.

Anyone who knows how CoveritLive works know if the chat will be available for reading once it's over or do you have to attend to see anything?

CoveritLive automatically stores the conversation and provides a "Replay" button for anyone who missed out on any portion of the live event. :)

I am excite.