Make sure you 'resume' and jump into the actual game with a character. You should get an achievement and a bunch of unlock popups. |
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If you're still not receiving your portraits or banner/sigils, try logging into account management and changing your password. This can sometimes force a 'refresh' of your account info, which may resolve them not appearing. Once that's done feel free to change your password back to whatever you like.
I'd appreciate you letting us know if that worked for you so we can help inform others that it seems to be a solution. |