Is this a joke? It says it will take a gm over a day to answer my ticket. I cant get out of deepholm the portals disappeared and all the mpc's are unresponsive doing some kind of magic on the crystal in the middle of the inn, its been going on for 3 days.
I know a warlock can port me out but this is bs
Killacali, queue times fluctuate. While we would love nothing more than to respond to each petition in 5 minutes there are factors involved that do not always make that possible. As pointed out we recently had a patch, a fairly large one, and it is the holidays so more people are able to play who would normally be at work or in school. We get to what petitions we can as quickly as we are able to and I am sorry that it is taking longer than you or we would like.
Your issue though, doesn't appear to need Game Master intervention as much as you simply need to figure out where you are in the quest line. From what I can see you stopped before picking up the quest: Word in Stone. You'll need to pick that up and complete that and the next few quests to the phased event that is taking place. Therazane is who you need to speak with and for this part of the quest line she should be west of Verlok Stand, just north of Twilight Precipice. I hope that helps.
While it is entirely possible that the queue time is displayed as 3 days, your petition has not been open that long. It looks like it has been 1 day 6 hours and 20 minutes. :) A Game Master will look into your request as soon as possible. |
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It shouldn't work like that. When you leave a dungeon you are deposited back where you entered. |
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Which you can do without ever entering the dungeon in the first place. :D |
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That would be more of a bug though, Pewpew, and as you noticed, it didn't work to resolve your issue and required Game Master intervention. Under normal circumstances, if you are in an area that you cannot otherwise leave because you are phased (like this particular part of the quest line in Deepholm) the only way out without completing the quests to open the portal back up would be to hearth. That will work unless your hearthstone is set in Deepholm. |
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What can be afforded is mostly irrelevant and this has nothing to do with just the holidays. It has to do with the issues that come and go with online games. Like large content patches that often generate a lot of petitions. Training a Game Master isn't remotely comparable to training temporary holiday help. At least in regard to any place I have ever worked. :) As the issues/bugs are resolved after a patch release, and new systems are gotten used to, queue times return to normal. |
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Interesting, I'll have to check to see if our QA department is aware of that one. Thanks. :) |
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I'm sorry, Boneclawz, while your personal experience may be different, I have the benefit of see what the queues are at daily, not just when I submit a petition. While I remember when they were at 7+ days I also remember when Game Masters were fighting to take the next one because they were well under 5 minutes. Since Cataclysm queue times have not really returned to that 5 minute mark, at least not for long periods of time, but it does happen. |
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