4k honor point Compensation not received!

so i logged in today to find that my only character who received the Compensation had NOT done any pvp during that period between patch day and when the new gear released.

my priest Lilmonkey received 4k honor but had not done any pvp.
my warlock and my warrior who i pvp'd that whole week and farmed a lot of gear DID NOT RECEIVE 4K Honor.

why would you tell players they would receive compensation and not give to the correct characters on the account?

what gives??!!??

i don't even pvp on my priest!
this needs to be corrected!

During maintenance, 4000 Honor Points will be automatically applied to all characters that spent Honor on any item level 365 items following the release of 4.2, between the June 28 and July 5 maintenances.

The compensation Honor Points given will be able to go over the point cap, but anyone who goes over will not be able to earn more Honor until they spend under the 4000 cap. Any Honor over the cap will need to be spent before the start of Season 11 when it will be converted to gold.

Did not recieve any on this toon either, bought 2 level 365 items on the 28th, shoulders and gloves, have not recieved any compensation.

Got compensation on my rogue though as I should.

Whats up with this?

edit: Currently sitting on 67 honor. I'd be happy to get honor to just cover the cost of shoulders and gloves.

Around 50% of the intended recipients did not receive the 4000 honor that they should have with today’s maintenance. We’re in the process of scheduling an off-peak maintenance early tomorrow morning to correct that and deliver the remaining compensation packages.

Sorry for the hiccup, we’ll get them to you soon.

Because the questions you have to answer to unlock the type box don't pertain to the issue at hand? Click on I can play but: and see what comes up. I wasn't trying to make things more difficult, just suggesting they create a new category so we could report problems that aren't on their list.