Sensi

Hey Blizz, we need to talk. Your loyal customers have been experiencing horrendous latency for weeks or even months. Your programmed reponse was to have your customers jump through hoops trying to fix things on THEIR end. But is the problem really on their end?

You copy/paste this reply to anyone experiencing latency or crashing issues:

Can you post some more information about your connection? Are you wireless?

• Firewall (McAfee, Norton, ZoneAlarm, etc.)
• Network Adapter and Drivers (http://us.blizzard.com/support/article/21137)
• Router make and model (this should be printed somewhere on the front or back or bottom)
• Cable or DSL Modem make and model

But after weeks and months of increasing latency complaints, you finally bite the bullet and forulate a non-copy/pasted response.

03/24/2011 5:26 PMPosted by Martyt

We’re aware some players are experiencing ongoing latency issues while trying to play World of Warcraft.

I'm happy you've finally addressed that there is a more epidemic issue here. Admitting it is the first step.

But then, once again, you deny all responsibility.

03/24/2011 5:26 PMPosted by Martyt

We’ve taken steps to investigate the cause, and at this time we’re confident that our systems and network are performing properly.

Even though you admit to not yet diagnosing the problem, you're completely confident that you're not at fault. How convenient.

So why is it so difficult to admit fault?

Is it because you're afraid that you'd be financially obligated to reimburse your customers for loss of game time?

Your product is currently defective to many of your customers and those customers are certainly deserving of some kind of remuneration, especially considering the months you wasted pointing your fingers at their ISP's, modems, and routers. Some players bought new modems and routers, changed their ISP, and even upgraded their CPU to alleviate the latency issue. All to no avail. Your customers that experienced high latency should, at the very least, receive free game time.

So I ask, Blizz, that you do the right thing. Obviously fixing the latency issue is most pressing, but in the meantime, please stop pointing fingers at your customers, when SOOOO many people from around the world have experienced the same issue. It's not a continental, national, or regional latency issue. It doesn't only affect a certain make/model modem or router or ISP. Stop it already.


P.S. - Your copy/pasted latency auto-responses (like the one from Davidhc above) have never fixed anything for anyone, so please stop it. Those perfunctory replies only perpetuate the false notion that the latency problem is somehow OUR fault.


P.P.S. - Why delete my post? Is it in violation of the terms of service? Please cite the violation, if any. If this is the incorrect subforum, please redirect me to the proper forum. Thanks.



Edit - MT
I only deleted it because you had deleted the post content yourself, leaving an empty thread with an accusatory title, which is still against the Forum rules.

This post does not belong in this forum, it's not asking for help with a problem we can help you with. Moving to General Discussion