Roraks

Please continue the discussion in the sticky thread above: http://us.battle.net/wow/en/forum/topic/9454745393

Thank you!

01/07/2013 02:03 PMPosted by Claytoniuss

do I have to wait until my current time runs out until I can use the card or what?

You don't have to wait to add the card, Claytoniuss. I'd actually recommend adding it immediately to avoid misplacing the card. :)

Temporarily locking this thread.

Thanks for the report this is currently being investigated.

Locking this thread as no additional information is needed at this time.

As the representative mentioned in the ticket, Framdwarf, there should be no additional shipping charges. Keep in mind however that we have no control over customs charges.

I have a paper copy of the form Blizzard had to submit to ship. FedEx says blizzard didn't pay shipping charges.

Can you please re-submit a ticket and attach a copy of the form?

If possible, please also include any responses you have received from Fedex regarding the additional charges.

02/14/2012 01:26 PMPosted by Deenar

I am having issues with LFR and Chemical Co Dungeon as well...

What kind of issues exactly?

Thanks, Carpachi. This is being looked into right now.

This person is experienceing the same thing.

http://us.battle.net/wow/en/forum/topic/4063167113

Thanks for linking that. I'll look around and see if we have more reports of this occurring.

Yakuchin, make sure you do a full UI reset. Stay logged out of the game for now.

http://us.battle.net/support/en/article/common-display-ui-issues-after-a-patching

10/24/2011 09:30 AMPosted by Siberiä

I posted here to get Blizzard's attention

There's no much else I can add, Siberiä.

As others stated, Customer Service is unable to provide free realm transfers due to the realm's population. Our developers generally keep a close eye on realm population and may provide free realm transfers to eligible realms if needed. As one has not been announced, you would need to use the character transfer service if you wish to move realms.

In order to provide feedback regarding free realm transfers, you will need to post in our General Discussion forums.

No need to continue poking this thread with "It's your connection" comments, locking it.

If you need further assistance, Lilme, please post in our Technical Support forum.

Technical Support
http://us.battle.net/wow/en/forum/1011701/

09/07/2011 02:45 PMPosted by Lilme

I'm willing to bet half of that isn't even needed!

If your account is upgraded to Cataclysm, most data is needed, Lilme.

While I understand that you are upset about the download time and speed, I ask that you please refrain from using inappropriate language.

Also, understand that the speed and data cap your ISP has set is outside of our control. When doing a fresh install of the game, we recommend using your Cataclysm disk if possible.

09/07/2011 02:45 PMPosted by Lilme

You keep upping graphic etc which in return makes my other computers out of date... Do you do anything but cost people money?

Actually, we occasionally run a system survey which collects system information. This gives our developers an idea of what type of hardware is still being used by our players. Additionally, our system requirements to run the game are quite low compared to other MMO's on the market.

Keep in mind that in some cases we aren't able to offer support for hardware that is no longer supported by the manufacturer.

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21054

If you you continue to experience download problems, I recommend posting in our Technical Support forum for assistance.

Technical Support
http://us.battle.net/wow/en/forum/1011701/

08/20/2011 03:39 PMPosted by Sintharia

Can i please get a GM response quickly?

Apologies for not being able to get to your post earlier, Sintharia. Please keep in mind though that our game masters are not able to intervene in these cases.

For future cases, you will need to use the vote to kick feature.

I do however recommend reporting any harassment issues.

Harassment Overview
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20226

08/11/2011 05:23 PMPosted by Bearforce

LOL I guess so. Funny that the GM told me to post in General

The thread was more than likely moved here because this is a popular request, Bearforce.

I'm afraid that those of us who post here are not developer liaisons and will not be able to push your feedback to them. As stated in our support article and as the game master explained, this item is related to the legendary quest line, and our developers have requested that game masters do not interfere with such distributions regardless of the reason.

Also, keep in mind that item redistribution has NEVER been guaranteed.

Eternal Embers Assistance
http://us.blizzard.com/support/article/39972

If you still wish to provide constructive feedback, you will need to make a new post in the General Discussion forum. The Discussion forum is read daily by those who can forward this type of player feedback.

Constructive feedback contains:

• Why does this policy upset you?
• How does this currently affect you in the game?
• What change would you like to see in the future?
• Do other players agree with you?

Thing that are non-constructive:

• GG blizz
• I want my item!
• This is <insert not so nice words in here>
• I just cancelled my account because....

While the above is not an exact guideline on how to provide feedback, I hope it helps.

07/29/2011 05:02 PMPosted by Ghull

while i know you guys are swamped with customer tickets, even that's too long

I'd say it's a major improvement from previous years where tickets took longer. As others mentioned above, queue times may fluctuate depending on how many players are submitting tickets.

Rest assure that we will continue to evaluate our wait times and make adjustments when needed to improve them without losing quality of service.

To answer your question, we're always hiring. ;)

http://us.blizzard.com/en-us/company/careers/

At least you haven't had your ticket go from open->

You have unread mail from

Not sure how long ago that happens as I don't see any recent tickets on the account you are posting with, Brolex. While our game masters would love to talk to everyone who petitions in, there are cases where that won't be needed.

If you wish to provide feedback regarding the service you received, you are more than welcome to e-mail [email protected].

07/29/2011 06:10 PMPosted by Kielo

The ticket was removed and was never answered.

I see a response, Kielo.

Did you check your tickets via the support site?
https://us.battle.net/support/ticket/status

07/29/2011 03:26 PMPosted by Herpyderpy

i been waiting for 2 days for my ticket and its still not even answered yet

While I understand your frustration, please keep in mind that our game masters are doing their best to lower wait times, Herpyderpy.

From what I can see, your in game ticket has been opened for 1day 2hours. Our currenrt estimated time is roughly 1d 8hrs. It shouldn't be much longer before you received a response.

07/22/2011 03:40 PMPosted by Legendaîry

this is why the guild system in WoW is considered to be among the worst in the MMO genre.

You're entitled to your own opinion, Legendaîry. It certainly doesn't mean that others agree.

Feedback is always welcome though. :)

To clear up any confusion in regards to guild ownership and items within a guild bank, these belong to the guild master. As we have mentioned in the past though, we know and understand the value of a guild. For that reason, anyone who is found to disband a guild and take everything in the bank with malicious intent will be actioned.

07/22/2011 12:02 PMPosted by Tërëk

the Guild master and his 2 right hand men decided it was time for a change and took over 200k and every item from the guild and and transferred servers.

A very thorough investigation goes into these reports, Tërëk. While I am unable to provide you with exact details, our Gm's put a lot of hard work into verifying what the intent of the disband was and the value of the items that were removed.

In your case, this was not found to be a scam. If you have reason to believe that this was not looked at closely, feel free to e-mail [email protected].

07/20/2011 09:17 AMPosted by Stormheals

We all know we get a standard form letter when we open a ticket which tells us nothing and the next day we see the same people doing the exact same things.

The response a game masters provides you with gives you exactly what you need to know, Stormheals. We investigate and take the appropriate actions.

Bear in mind that depending on the severity of the behavior, a player may received anywhere from a warning up to a 72 hour or even permanent suspension.

Account Penalties
http://us.blizzard.com/support/article/20221

If you notice that someone you reported continues to be disruptive, by all means re-submit a ticket. If no report is made, we won't know about it and won't be able to take action.

07/19/2011 07:00 PMPosted by Tsutey

The GM said that if I quit the guild, he would report me and claim that I ninja'd an item. If I decide that the guild doesn't work for me and leave, do I run the risk of being penalized by Blizzard?

Like all cases, Tsutey, our game masters will investigate if it's reported. However, as long as the item was not obtained via a scam, you have nothing to worry about.

Milkbank,

Let me first start by saying that we take life threats very seriously. Any time you come across an individual who threatens to hurt themselves, you or your family, you need to report it to your local authorities immediately. In your case, the logs that our GM's were able to gather did not show any life threats being made. That's not to say that it didn't happen, but again if you feel that your life is in any kind of danger, please report it to the authorities and we will gladly work with them to investigate those concerns.

Now, allow me to add a bit of clarification on the reports you made. From what I can see, both of the GM's you spoke with stated that the issue was being looked into and that the appropriate actions would be taken. They go on with their conversation recommending that you continue to place this individual on ignore rather than engaging in a dispute as it can eventually lead to both players being actioned.

The fact that you may have seen them in game a couple days after is no indication that no action was taken. Please understand that we do not disclose what actions we take and bear in mind that depending on the severity of the issue, there are different levels of account penalties.

You may learn more about our account penalty policies here:

Account Penalties
http://us.blizzard.com/support/article/20221

07/05/2011 07:23 PMPosted by Milkbank

my feelings towards blizz and their actions about this whole thing are fairly low...they looked into it i know that much, but nothing was DONE about it and thats what dissapointed me

I'm sorry you feel that way.

Looking at your ticket history, it appears that you reported this individual twice. While I am unable to go into details, I can assure you that the proper actions were taken. If there was any additional ongoing harassment thereafter, we were not made aware of it by you.

07/05/2011 06:40 PMPosted by Yamm

Wow – that’s pretty terrible on Blizzards side tbh

It would be, if no actions were taken. As mentioned above though, the situation was handled and there we received no additional reports.