There has been tonnes of whining on the forum recently, by myself included, about Blues not getting involved in our conversations and that they do not read our posts.
A few weeks ago I made a post on here about how I was scammed out of some mats. The GM reimbursed me the mats after investigation and gave the offending player a 24 hour suspension. The GM unfortunately reimbusrsed less mats than I had lost in the scam, due to an error in the logs.
I posted about the situation on these forums and said told you guys that I had been reimbursed an incorrect amount but I was not really that bothered. Just a little disappointed about the whole situation. I didn't expect anything more.
Today I logged into WOW and I was absolutely gobsmacked with the mail I received in the post.
See the screenshot here: http://img15.imageshack.us/i/wowscrnshot020211131949.jpg/ The text is a little small but you can read what the GM wrote to me.
I am 110% impressed that Blizzard looked into this matter due to a post on the forum and sorted it out correctly. They are reading our posts afterall...!
/happyface