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Relinara,
Will you post your config.wtf file in here please? Open up the World of Warcraft\WTF\Config.wtf file using Notepad (make sure NOT to select "Always use this program to open files of this type") and just copy/paste. Please edit out the account name line. ________________________________________________ Accounts & Technical Services || Tues-Sat 7AM-4PM Pacific Time Truth poorly defended loses not its truthfulness Contact a live Support Rep directly - http://us.blizzard.com/en-us/company/about/contact.html |
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Allahakbah,
Can you supply us with your DXDIAG information so we can take a closer look at your system?
Click on Run Type in: dxdiag (In Vista/7, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste the dxdiag file (you do not need to post the "DirectX Components" or "DirectShow Filters" sections). ________________________________________________ Accounts & Technical Services || Tues-Sat 7AM-4PM Pacific Time Truth poorly defended loses not its truthfulness Contact a live Support Rep directly - http://us.blizzard.com/en-us/company/about/contact.html Please feel free to rate my services: https://www.surveymk.com/s/DXF96P2 |
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Juniorcain,
We have 11.4 million active subscribers. Disconnecting from the game is one of the top issues reported in the Tech Support forum. Does this mean that the game or the servers are the cause of this? No, it does not. Continuing the auto mechanic analogy, they see many of the same issues day in and day out that bring people into their shop. Does this mean that the car manufacturer built a defect into those cars? Again, the answer is no. The reason you see more people posting for help with disconnection issues right after a patch is because many people come back to the game to check out the patch, so there is a swell of active players. In addition, people's addons get outdated, ISP's experience hiccups and temporary outages, routers go bad, DNS caches get corrupted, modems pushed to the edge of their capabilities finally get overloaded, compromisers are still compromising, people are microwaving pocketed food too close to their wireless signal, and on and on. When a true issue arises with the game code or server stability, they tend to reveal themselves fairly swiftly and we work quick and hard to get them fixed. We also do not hesitate to announce these issues when we determine that the source lies on our end. For example, there are currently several stickies in the Tech Support forum detailing the known issues that are currently going on. Threads like these, however, emit more heat than light, and as Kinpin noted, there is not an ounce of useful diagnostic information in here. Unfortunately, that makes this thread useless for any type of information-gathering or pattern-recognition. For general connection troubleshooting, please refer to the relevant support pages: Are you frequently getting disconnected from the game? http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21010 Are you having problems connecting to the game? http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21014 Happy Hunting ________________________________________________ Accounts & Technical Services || Fri-Tues 10AM-7PM Pacific Time Truth poorly defended loses not its truthfulness Contact a live Support Rep directly - http://us.blizzard.com/en-us/company/about/contact.html Please feel free to rate my services: https://www.surveymk.com/s/DXF96P2 |
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Llaera,
The ticket you put in 22 hours ago was answered by a rep. You should have received an email, but if you cannot find it for whatever reason, then you can log on to your account at us.battle.net and view the status and all responses to your support tickets. Locking thread. ________________________________________________ Accounts & Technical Services || Fri-Tues 10AM-7PM Pacific Time Truth poorly defended loses not its truthfulness Contact a live Support Rep directly - http://us.blizzard.com/en-us/company/about/contact.html Please feel free to rate my services: https://www.surveymk.com/s/DXF96P2 |
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Remember to disable your outdated addons until they can be updated by their creators.
________________________________________________ Accounts & Technical Services || Fri-Tues 10AM-7PM Pacific Time Truth poorly defended loses not its truthfulness Contact a live Support Rep directly - http://us.blizzard.com/en-us/company/about/contact.html Please feel free to rate my services: https://www.surveymk.com/s/DXF96P2 |
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This is not a tech support issue, Nononononono.
Transferring this topic to UI & Macros board. ________________________________________________ Accounts & Technical Services || Fri-Tues 10AM-7PM Pacific Time Truth poorly defended loses not its truthfulness Contact a live Support Rep directly - http://us.blizzard.com/en-us/company/about/contact.html Please feel free to rate my services: https://www.surveymk.com/s/DXF96P2 |
This may be the issue. I do not have any information on why, or if, the post you refer to was deleted. We do not delete threads just because we feel like it. This thread, on the other hand, is violating multiple terms of the Code of Conduct. Mxt, I would highly suggest reading this over at both http://forums.battle.net/forum-coc.html and http://us.battle.net/wow/en/forum/topic/932784178. I note that this Battle.net account has previously been suspended twice for violating the Code of Conduct, and is in danger of permanently losing its posting privileges. I urge you, if you have a valid technical issue, to make a new post which follows the posting guidelines so that we may be of assistance to you. ________________________________________________ Accounts & Technical Services || Fri-Tues 10AM-7PM Pacific Time Truth poorly defended loses not its truthfulness Contact a live Support Rep directly - http://us.blizzard.com/en-us/company/about/contact.html Please feel free to rate my services: https://www.surveymk.com/s/DXF96P2 |
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Adoweld,
Will you please post the entire text of the most recent crash? This can be found in the World of Warcraft\Errors folder. ________________________________________________ Accounts & Technical Services || Fri-Tues 10AM-7PM Pacific Time Truth poorly defended loses not its truthfulness Contact a live Support Rep directly - http://us.blizzard.com/en-us/company/about/contact.html Please feel free to rate my services: https://www.surveymk.com/s/DXF96P2 |
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Bartian,
This behavior could be caused by out-of-date addons that haven't been updated for 4.1 yet. From the character select screen, click the 'Addons' button and UN-check 'Load out-of-date options'. Then test and see if you are able to start playing again. ________________________________________________ Accounts & Technical Services || Fri-Tues 10AM-7PM Pacific Time Truth poorly defended loses not its truthfulness Contact a live Support Rep directly - http://us.blizzard.com/en-us/company/about/contact.html Please feel free to rate my services: https://www.surveymk.com/s/DXF96P2 |
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Squeegee,
First, if you are on Windows Vista or 7, try running the Launcher as admin by right-clicking on the shortcut and selecting 'Run as Admin'. If that doesn't work, try patching in safe mode with networking: http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21148 ________________________________________________ Accounts & Technical Services || Fri-Tues 10AM-7PM Pacific Time Truth poorly defended loses not its truthfulness Contact a live Support Rep directly - http://us.blizzard.com/en-us/company/about/contact.html Please feel free to rate my services: https://www.surveymk.com/s/DXF96P2 |
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Neverwind,
If you are using Windows 7, try the following fix:
2. Click on Make text and other items larger or smaller 3. Change the size of text to Smaller - 100% (default) 4. Apply, click on Log off now and restart Also, go into the game options and look for the 'Hardware Cursor' under Video>Advanced. If it's on, turn it off. If it's off, turn it on. ________________________________________________ Accounts & Technical Services || Fri-Tues 10AM-7PM Pacific Time Truth poorly defended loses not its truthfulness Contact a live Support Rep directly - http://us.blizzard.com/en-us/company/about/contact.html Please feel free to rate my services: https://www.surveymk.com/s/DXF96P2 |
