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Hi Mihkayluh! Sorry to hear about your flight path issue, but best practice here is to post a new thread about your issue. This keeps older stuff from bubbling up, and - in case of heavily discussed threads - prevent out of date information from making the rounds again.
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Greetings, Pinku -
From what I can see of the call history, it appears this issue was already resolved on July 1. However, I certainly understand your frustrations with payment issues, and I'd like to take a moment to clear up a few misconceptions here. The very short answer is this: if you are continuing to see two subscription charges, your credit card exists on two accounts as a subscription method. We do not re-add cards, there is no scam; but it is entirely possible that the cancellation process was not completed successfully. We also do not hold accounts "hostage," nor do we ban accounts as a punitive measure when a cancellation is requested. However, if you report a charge to your bank as unauthorized, that creates a chargeback. This means Blizzard had to give money back for an active game account. Since game time is pre-paid, this means that the account now had time on it that was not paid for. To prevent the use of that time, the account is locked until it is paid back. Once the account is in good standing again, 100% of the unused time is credited back to the account. This is not a hostage situation; rather it's making sure that time applied to an account is appropriately paid for. You were not charged another $16, because that $16 had already been returned to the bank. Again, I'd like to be perfectly clear on this: your account was not banned because you asked for it to be canceled. The account was locked because the funds were returned to the bank for time that had already been applied. If you report all of these charges as unauthorized, this will happen for each account that results in a chargeback. You do not get to play for free once funds have been returned. Regardless, the absolute best way to get this handled in its entirety is to contact Customer Support directly via the Get Help page. The Blizzard posters here are Support Forum Agents and Forum Moderators - not CS Reps. If you call, the CS Rep can search the card number to find any and all instances of its use, remove it from all accounts, and even help you keep it from being used again. While refunds are never guaranteed, it absolutely does not hurt to ask for one. It's also worth noting that we do not assist with these issues directly over the forums. If you're looking for immediate assistance with a billing issue, your best recourse is always direct contact. So, to recap. If you call customer support, a rep can:
If you have any other questions, please don't hesitate to ask. ------------------------------------ Have feedback? Click me! |
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A good example of why we prefer new threads to posting on older ones! Information and mechanics do indeed change.
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Hello Zymba! Your dedication to and knowledge of lore is certainly welcome in these forums, but do take care not to resurrect older threads. Just one of those "best practice" type things to keep the discussion fresh. Also, enough has changed in two years that it may be entirely worthwhile to create a fresh, new post on the subject.
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We're not here to dissect the conversations he's had with any GMs. I'm here to help provide the best information I can to get him and his partner squared away and adventuring. That information was provided, and if further assistance is needed in the matter or an additional issue pops up, please feel free to open a new thread outlining the issue clearly and concisely. I will try to be of assistance. The CS Facebook page is also a good place to receive similar assistance.
_____________________ https://us.battle.net/support |
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Dynamais - I must agree with Pahanda and state that Blizzard can only assist the registered account holder with their account and not anyone else. We appreciate that sometimes newer players may not know best how to navigate some of our support systems, but ultimately we can't help anyone with an account that's not theirs.
That being said, there are self-help solutions on the Can't Log In? page for accounts that were locked for this reason. You can submit a ticket here without being able to log in. Ultimately, it's not a matter of hours or personnel, but making sure you're contacting us correctly in order to get the assistance you need. In general, you are more than welcome to reopen tickets that were not resolved to your satisfaction (as you seem to have done), but remember to be clear and concise in describing the nature of your issue and your request. There's a long queue, and the easier it is to understand your issue, the better. Also, each response from a GM comes with the opportunity to rate the service you received via survey through Battle.net. While I appreciate your frustration, posting here doesn't really gain you much in the way of feedback for individual GMs. I'm personally always excited to hear when someone brings their partner into the fold. I like nothing more than raiding with loved ones, and it's really a lot of fun. I do hope that we can manage to get you guys sorted sooner rather than later. It's helpful to note that our SMS Protect feature can also help resolve these locks rather quickly if you're eligible. _____________________ https://us.battle.net/support |
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Well considering your oldest ticket only took a day or so, then I'd say we're well under a week. The best thing to do is what you've already done - reopened the ticket and clarified. I apologize for the inconvenience, but brevity is always best for quick and clear responses.
And as to why the GM referred to planted seeds not blooming - probably just human error. I apologize for that, as that does indeed seem a bit off. But hey - further proof that real people are responding! _____________________ https://us.battle.net/support |
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Offensive chat can be reported in game. Use those systems - it's the best (and only) way to legitimately report. We do not proactively troll chat, and only know of an issue if it's reported. And I can assure you, account closures happen all the time. For any number of reasons.
In fact, if the aggression and harsh language keeps up in here, you might find yourself needing to look for something other to do than troll on these boards. _____________________ https://us.battle.net/support |
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Just a hiccup, guys. Sometimes things happen because reasons. Should be good to go now!
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There was a bit of a hiccup on Stormrage, as other posters have indicated. Should be fine now. Carry on.
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Bada bing. If everything in the FAQ regarding eligibility seems to square up with your account insofar as you can tell, give us a call using the appropriate number posted upstairs. Our phone reps are old pros at this call by now, but our GMs cannot assist with payment thingers. Yes, thingers. It's a technical term. Wanna fight about it? |
