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Well, that’s a new theory. Araxom/Matt works on my team, and I’m happy to say he’s gotten an awesome new opportunity. He’s served our community fantastically over the last 6 years on social (over 10 years at Blizzard total), and I’m happy to say the choice was all his. Also, for those who know Araxom you’ll find he’s way more likely to be playing Star Wars tabletop instead of Pathfinder. I’m a Pathfinder/DnD 5e fan myself, though. I’m gonna lock this one down for trolling. (Also not about in-game Pathfinder feedback, just a little joke y’all) |
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We do know the unique environment that takes place there. The name that you used, however, was vulgar and inappropriate and therefore the post was removed. I hope this helps clarify things! In the future, if you’d like to appeal a moderation decision, you can contact us via our Support Site. As explained above, discussing forum penalties or actions does violate our Code of Conduct and there’s an alternative to raise these types of concerns, so I’m going to lock this one down. Thank you! |
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We're currently aware of a bug where this is happening to players, and our Devs are working on a hotfix. If you have completed the quest "The Heart of Azeroth" and do not have the Heart of Azeroth item in your inventory, please contact Customer Support so we can assist.
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Greetings,
The forums are currently undergoing maintenance and will be unavailable from 03:00 to 09:00 CEST. During this time the forums will be read-only. Our apologies for the inconvenience. |
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Welcome to our newest MVPs, and glad to see some familiar faces as well! Looking forward to seeing your continued contributions to the community. :)
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You can take the Game Master out of GM Island... ;) Congratulations and welcome, friend! |
Currently, in order to use Battle.net Balance you have to have enough to cover the entire purchase. Based on your current registered address, it does look like your state charges sales tax. While we don't currently have split billing (using multiple payment methods for a single purchase), adding another dollar or two to the Balance should allow you to use your Battle.net Balance to complete the purchase. Adding Balance digitally through the Shop can have a delay of up to 72 hours to post, but they don't usually take anywhere near that long to clear and post to your account. Apologies for the frustration, Pixidust. :( |
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Just to play counterpoint:
This assumption is that bots haven't evolved in the 11 years we've been investigating/breaking them. There are a few botting companies who would strongly disagree with that assessment. Also, reverse-engineering a tool doesn't happen in minutes, whether you make the purchase or not. Debugging and reverse-engineering takes time, and then building reporting/detection around that also takes additional time. I can certainly understand your frustration, but I want to make sure it's tempered with realistic expectations. Bots and cheat programs will continue to exist in any game for as long as there's a market for it: unfortunately, players who buy gold or other RMT services encourage botting and compromised accounts whether they realize it or not. People bot for a variety of reasons, from small-scale boredom to organizations who run gold selling services. As long as those exist, we'll continue to keep weeding out and removing them from the community. |
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Customer Support checking in - we definitely can and do continue to action bots. However, there might not always be landmark sweeps where thousands of voices suddenly cried out in terror, and were suddenly silenced. These actions happen on a couple levels.
Some are as simple as a Game Master investigating individual reports and we don't need more information on that particular system: we can close them down immediately. Other cases, we observe, monitor, and then detect/break the bot without needing player reports. Mass actions also occur, but those who barter and trade in illicit programs don't usually come to the WoW Forums to discuss it. There's a combined effort of normal checks/sweeps that our Hacks team do, the reports that are sent to Game Masters via right-click reporting, and other research on how these programs interact with our games where we attempt to break those methods outright. However, much like real life, the game of "Good Guys vs. Bad Guys" is an ongoing game. We build a mousetrap, they build a better mouse, we improve the mousetrap, etc. We aren't resting on our laurels, and continue to iterate and build new systems and pull new data to help us find and remove cheaters. If you see people exploiting bots/cheats in-game, let us know. You can also email us tips at [email protected]. In-game reports are best as it includes important information that players can't traditionally see (account details, play behavior information, etc), but where it's not possible the email is sufficient for us to kick off some research! |
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Hail and well met, Aerya! :)
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Best of luck to you, brother! I know you'll be fantastic, and I'm excited to see you continue to learn and grow.
Crithto was one of the first people I met/hung out with when I moved to California and long before I was a Blizzard employee. I have never met someone so easy to talk to, pleasant to be around, and he makes you feel right at home. Thanks for helping me get my foot in the door and started with a company I love, doing exactly what I love doing. You'll be sorely missed! |
