I have seen a recent increase (or at least I am noticing them more) of botters on my server, resulting in countless amounts of in-game tickets to get rid of them, and one thought that ran through my head was a tick box to show if you really need to speak with a GM or just send a report.
I have previously put comments in my tickets to say that I dont really need to be spoken to (as i find it a bit awkward at times!) but I guess it is standard for them to have to respond in writing.
This would help speed up GM response times (although this has been improved a lot recently) as we dont have to wait for the GM to copy and paste the generic replies and say goodbye in epic ways.
Just my 2 copper :)
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