I am a paying customer if I have an issue with the product I should be able to speak to a representative in a timely manor... 1-3 day wait time is absolutely ridiculous.
I have had issues where I am in a dungeon and DC and it says dungeon server cannot be found so because of this I cannot log on my main character... So I have to wait 1-3 days to get this issue resolved where I can play again... Am I going be refunded my money for those 1-3 days?? NO well I should be....Blizard stop pretending to care about your customers with your little satisfaction surveys... I have even had times where I have waited 1-2 days and were on when my ticket said will be reviewed shortly... Then 5 minutes later its cleared and I am asked to fill out a survey. You do not treat customers this way.
I understand GMs are volunteers and there isn't a set depart of people taking over tickets, But as large as this game as become and the amount of income you are getting from us monthly. We deserve for you to allocate funds to have a set department handling tickets. 1-3 hour Wait times are reasonable 1-3 days IS NOT!
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