So ... my brother is a very casual player. He has never read a forum, likes auction house more than playing, occassionally raids. He decided to stop playing for a bit, so he mailed a chunk of his gold to my toon for safe keeping (he has an authenticator, but he doesn't really believe that any system has decent security... just his opinion, is what it is..).
He immediately gets a notice saying his account has been locked due to security violations. He doesn't care (again, he is taking time off) but then pandas rolls around a few months later and he wants to take another crack at playing. So he enters a ticket.
Blizzard writes him an email saying "As this issue has been reviewed by multiple representatives, it is now considered closed. If you have questions regarding a different account or issue, please feel free to contact us again. However, further inquiries regarding this issue will no longer receive a reply." and his toon is gone forever.
Anyway, he is so pissed, he'll never play again. Now I cannot play with my brother, which really bums me out. He and I are very much a one-toon type of person, and we put our efforts and energies just into one toon. So losing that ... he will never create another one.
Blizz - if you dont want people to email large amounts of gold... then dont let them. It is easy to program. If emailing gold is against your EULA, then it is a simple thing to enforce through the program.
Unbelievable.
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