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Suddenly the average ticket response time went from 5-6hrs to 2-3 days. What happened? Did you fired half of your CS team or people started to ask about 5.4?
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Im wondering.. why Sha of Anger is tagged as "rare" boss when his respawn is around 2min?
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Im seeing lots of reports where people are saying that Ragnaros Normal is dropping the mount which is supposed to be Heroic only drop. Is that intentional or a bug?
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Are you guys planning to make some changes to the current 10/25man raid versions. Because right now, pretty much everyone are switching to 10man and that leaves 25man raids to certain death. Maybe make the achievements like they was in Wotlk - 10 and 25man versions. Also a good idea is to make some mounts/pets/titles drop/being earned only from 25mans.
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