So I've been wondering why I wasn't receiving my in-game rewards for the wow annual pass.
I have 2 WoW accounts attached to my Battlenet ID but I was SO CAREFUL when signing up to the annual pass to make sure I signed up for it on my main account.
Imagine my dismay when I logged on to my 2nd account to see Tyrael's Charger sitting in a characters mail box.
I promptly phoned Blizzard's billing department about this. After all, I had gone through the sign up process correctly and it had been attached to the wrong account. Surely they should just be able to transfer the promotion right?
Wrong.
Instead I was told that my main account "wasn't eligible" for the promotion. That it "wasn't in good standing as of October 18th".
Now seeing as how Blizzard weren't particularly worried about how my account stood on the 26th of October when they took my subscription money this made me a little annoyed.
When I asked for an explanation of what "not in good standing" meant, I was told that someone I had recommended for the Recruit a Friend scheme had done something wrong when signing up in September.
That's it? I've not been botting or selling gold or abusing people in chat channels? I have been trying to convince a friend to play WoW and actually provide you some more business and because they filled something out wrong I get penalised?
So. That's why my first account is not eligible for the annual pass.
My second question: If my first account was not eligible - why was I not told this when I signed up for the promotion? I was watching Blizzcon live and when I heard the news I immediately got on to my Battlenet account and signed up for it.
WHY WAS I NOT TOLD AT THIS STAGE THAT THE ACCOUNT I WANTED THE PROMOTION ON WAS NOT ELIGIBLE?
So instead, Blizzard have presumed to attach the promotion to my second, hardly played account.
Who gave them permission to do this? I certainly didn't authorise it. When I asked the person at Billing Support to cancel it as I never authorised that transaction they said no.
When I asked to speak to someone with the authority to either cancel the annual pass or transfer it to the account I had authorised it to be attached to I was told no.
I was told - Here's an email address. I may have better luck speaking to someone if I call back in half an hour.
Are you serious? Is this what passes for Customer Service skills in your call centres?
I am totally disgusted with this promotion and the sneaky underhand way Blizzard have tried to pry money out of me without my authorisation. I will be emailing [email protected] and also "calling back in half an hour" to get to the bottom of this.
And if I don't get the answer I want, they are still not going to get my money as I will cancel the payments at the bank and all that will be accomplished is that they will have pissed off what was - up to today at least - a very satisfied customer.
