Improved Character Customization Options: A host of new appearance options for all races will be made available to players when they create new World of Warcraft characters (or alter existing ones at the in-game barber shop).
Source: https://www.wowhead.com/news=295961/new-world-of-warcraft-expansion-revealed-shadowlands
Hopefully we’ll get to hear and see a bit more of this in the upcoming panel.
