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This account has been temporarily disabled and is currently unable to access World of Warcraft.

An email has been sent to the registered address on the account with the reason for this temporary closure. If you would like to appeal this decision or did not receive the message please contact our Account Administration team via our webform.

Don't have access to your registered email address? Click Here.

If you logged in with a Battle.net account and have several World of Warcraft accounts attached, click here to select the specific account that you wish to use.

***Notice of Account Closure***

Account Name: WOW2

Reason for Closure: Terms of Use Violation -- Exploitative Activity: Abuse
of the Economy

This account was closed because one or more characters were identified
exchanging, or contributing to the exchange of, in-game property (items or
gold) for "real-world" currency. This exchange process negatively impacts
the World of Warcraft game environment by detracting from the value of the
in-game economy.

Even if this is the result of account sharing, the account owner can still
be held responsible for the penalty because of the impact it had on the
game environment.

We've found the above behaviour is many times directly related to groups
responsible for compromising World of Warcraft accounts; we take these
issues very seriously. To better understand our position against
exploitative activity and the risks involved, please review this article:
LINK

The exploitative activity that took place on this account violates the
World of Warcraft Terms of Use. We ask you take a moment to review these
terms at LINK. Any recurring
subscriptions on this account have been suspended to prevent further
monetary charges.

If you believe your account was compromised, please go to the following
website LINK. Our
support staff will assist you as soon as possible. If you are unable to
access your account due to the password being changed, please visit our
Login Support site here:
LINK

For any disputes of this action or further information on Exploitive
Activity, please visit the Exploitative Activity FAQ and contact page here:
LINK

Regards,

Customer Services
Blizzard Entertainment Europe
LINK

You are receiving this message as we have found that your account has become compromised.

- What has happened?

1. Your Battle.net account has become compromised
2. Your e-mail account has become compromised
3. Your Battle.net secret question and answer have become compromised
4. Your computer has been infected with a key logger or trojan virus, or you have visited a scam website or replied to a scam e-mail where you gave your account details

As a result of this, I have temporarily suspended your World of Warcraft account, and disabled your current secret question and answer as a security precaution.

- What's next?

1. For us to change your current Battle.net account name, we'll need you to contact us with a new email address.
2. Secondly, you should nominate a new secret question and answer from the list below.
3. Finally, please make a new support ticket with your Battle.net account, and provide the following information in a text document (.TXT file, e.g. Notepad file) as an attachment:

- Battle.net Account Name: The current account name (email address) you are using to login
- Your new Battle.net account name (email address)
- NEW secret question and answer
- Name: The full name that the account was created with.
- Confirmation that you agree to have your original Battle.net account e-mail changed to that of your newly created Battle.net account (your newly created account will be disabled as a result).

If you cannot access your own Battle.net account please create a new Battle.net account under a new e-mail address at LINK. In this case, in addition to the mentioned data above, we need a confirmation that you agree to have your original Battle.net account e-mail changed to that of your newly created Battle.net account (your newly created account will be disabled as a result).

The list of available secret questions is:

- What was your childhood nickname?
- What was the last name of your first boss?
- What was the name of the boy/girl you had your second kiss with?
- What was the name of your second pet?
- Who was your childhood hero?
- What was the last name of your favorite teacher?
- When you were young, what did you want to be when you grew up?
- If you could change your name, what would it be?

The answer to the question does not necessarily have to be the right one, but can be an answer that only you will know.

For security reasons, we ask that you do not write your new secret question/answer and your account details in the main body of your reply.

We have also removed your recurring subscription details from the account; you will not be billed again on this card unless you enter the details again manually. Once the current subscription is over, if no further payment details are added, your account will become frozen

Once we have received this information, we will be able to process your account further.

While we're processing your ticket, you should follow the Security Checklist on our Account Security Site, which can be found at:

LINK

For more information about this topic, you can also visit our Blizzard Customer Support Videos:

LINK

and choose the video:
“WoW - What to do after being hacked

Please note that interactive guides are available in English but subtitles for other languages can be activated by clicking on the CC button below the video.